FAQ
Order Placement
Q: What is the ordering process?
A: As soon as you place your order, we will pre-authorise your card. However, your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed, we will process the payment and your order will be dispatched. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Delivery
Q: When will I receive my order?
A: This largely depends on the item but typically between 2 to 14 days.
Q: Do you deliver internationally?
A: We only deliver to the United Kingdom.
Q: What is the warranty period on your products?
A: There is a manufacturer's warranty on all products and this is dependent on the product type and brand. Please contact customer service on support@firesidedreams.com for further information.
Products
Q: Do electric fires produce any gasses or fumes?
A: Electric fires do not emit any fumes, smoke, emissions or pollutants.
Q: How do electric fires produce flames?
A: Electric fires do not actually make flames. The flame effect is created using LED lights and a reflective surface.
Q: Are electric fires energy efficient?
A: Yes, electric fires are extremely energy efficient. Since they utilise an electric heater for heat instead of the burning of a fuel source there is little to no wasted energy.
Q: Can I use an electric fireplace without heat?
A: Most electric fires also have the option of being run without heat, creating just the flame effect for a cosy ambiance. This feature is especially useful during warmer months when you still want the visual appeal of a fireplace without additional heat.
Q: Does the glass at the front of an electric become hot?
A: The glass front always remains cool to the touch, even when the heat is on high.
Q: Generally, what is the lifespan of an electric fire?
A: The lifespan of an electric fireplace varies depending on factors like usage, maintenance, and the quality of the build. With proper care and moderate use, an electric fire can last for many years, typically between 10-20 years.